At TraveloGoal, we are committed to ensuring your complete satisfaction with every purchase. Our refund policy is designed to be transparent, fair, and easy to understand. Please review the following terms carefully before making a purchase to ensure a smooth experience.
1. Refund Eligibility
Refunds are available under the following conditions, subject to the terms of our service providers (e.g., airlines, hotels, or activity operators):
- Eligible Bookings: Refunds are processed only for bookings that meet the specific cancellation policies of the service provider.
- Non-Refundable Bookings: Some bookings, such as discounted or promotional offers, may be non-refundable or incur cancellation fees. Always review the booking terms during the purchase process.
2. How to Cancel or Request a Refund
To cancel a booking or initiate a refund, follow these steps:
1. Contact Us: Reach out within 14 days of purchase via:
- Email: support@travelogoal.com
- Phone: +1 (888) 320-1953 (available 24/7)
- Your designated TraveloGoal travel agent
2. Provide Details:
- Your order number
- A brief explanation for the refund request
- Supporting evidence (e.g., photos of defective items, if applicable)
Confirmation: Refunds will only be processed after receiving confirmation from the relevant service provider.
3. Processing Timeline
- Review Period: Refund requests are evaluated within 3–5 business days.
- Refund Issuance: Approved refunds are credited to the original payment method within 7–10 business days after approval.
- Delays: Additional processing times may apply depending on your bank or credit card provider.
4. Refund and Cancellation Fees
The table below outlines refund eligibility for ticket costs and service fees based on the timing and origin of the booking:
| Booking Type | Within 24 Hours (US-Origin Bookings) | Same Day Before Midnight (Non-US Origin) | After 24 Hours |
|---|---|---|---|
| Domestic Ticket Cost | 100% Refundable | 100% Refundable | 0% (Future travel credit may be issued) |
| International Ticket Cost | 100% Refundable | 100% Refundable | 0% (Future credit may be issued) |
| Domestic Service Fees | 100% Refundable | 100% Refundable | 0% |
| International Service Fees | 100% Refundable | 100% Refundable | 0% |
5. Partial Refunds
Partial refunds may be issued in the following cases:
- Only a portion of the order is defective or incorrect.
- You request a downgrade in service (e.g., switching to a lower-tier option).
- Returned items show signs of use or damage post-delivery.
6. Exchanges
- Exchanges are available for identical or similarly priced items, subject to availability.
- Contact support@travelogoal.com to initiate an exchange request.
7. Non-Refundable Services
- Promotional or Discounted Bookings: These may be non-refundable or subject to change restrictions. Always review the terms and conditions at the time of booking to avoid surprises.
- Service Provider Restrictions: Some services (e.g., specific airline tickets or event bookings) may have unique non-refundable terms set by the provider.
8. Contact Us
For any questions or assistance with refunds, our dedicated customer assistance team is here to help:
- Email: support@travelogoal.com
We value your trust and strive to make your experience with TraveloGoal seamless and secure. Thank you for choosing us for your travel needs!